WARRANTY FOR CHARCO CONTROL & GRILL NICE RAX PACKAGES

CHARCO CONTROL WARRANTY

• Limited Lifetime Parts

• Limited 5-Year Parts on the SizzleLift Unit itself

CHARCO NICE RAX WARRANTY

• Limited 3-Year Parts

• All ceramic parts: 1 Year

• All metal parts: 5 Years (excluding cast-iron parts)

• All cast-iron parts: 1 Year

• All other parts & accessories: Limited (unless specified)

WARRANTY BREAKDOWN

Limited Parts

• Limited 5-Year Parts

• All metal parts (excluding cast-iron parts)

• Limited 1-Year Parts

• All ceramic parts

• All cast-iron parts

• Limited 30-Day Parts

• All other parts & accessories (unless specified)

ADDITIONAL INFORMATION

These warranties are extended to the original purchaser of the grill. These are general guidelines. Please refer to the unit’s manual for complete warranty details.

Excessive moisture, salt, scratches, and chemicals can compromise metal surfaces. This warranty does not cover rust, fading, surface blemishes, and oxidation unless it causes the failure of the component and inhibits the use of the grill.

CM Marketing shall replace parts found defective as provided above with equivalent parts and shall ship such parts at the Purchaser’s expense to the Purchaser’s designated shipping address. The existing component must be properly disposed of upon receipt of the replacement warranty part. Failure to do so, or to provide or sell the existing component to a third party will void the warranty coverage for future warranty claims.

We do not accept international warranties. Please contact your local dealer to submit a warranty claim.

WHAT IS NOT COVERED

• Damages that might result from the use, misuse, or improper installation or storage of this appliance.

• Travel, diagnostic costs, and freight charges on warranted parts to and from the factory.

• Claims that do not involve defective workmanship or materials.

• Unauthorized service or parts replacements.

• Removal and reinstallation costs.

• Inoperable due to improper or lack of maintenance.

• The costs of a service call to diagnose a problem and labor for replacement or repairs.

DUTIES OF THE OWNER

• The appliance must be installed by the instructions furnished with the appliance.

• Maintain ready access to the appliance for service.

• A bill of sale canceled check, or payment record should be kept verifying the purchase date and establish the warranty period.

HOW TO GET SERVICE

• To claim this warranty, please have your receipt available and contact your dealer or fill out a WARRANTY CLAIM ONLINE VIA: gocmmarketing.com 

• The installation person is responsible for providing service and will contact the factory to initiate any warranted parts replacements, or our website will take care of you directly and promptly.

• Provide CM Marketing or the dealer with the model number, serial number, and purchase verification.

• CM Marketing will make replacement parts available at the factory. Shipping expenses are not covered.

• Please take photos of the broken or pieces not working properly and a short explanation.

YOUR RIGHTS UNDER STATE LAW

This warranty gives you specific legal rights; you may also have other rights, varying from state to state.

Last Update: November 12, 2024